These Terms & Conditions apply to bookings made directly with RENTAL JAPANESE through our website, email, social media, messaging services, or payment links.

Your booking is confirmed only after full payment has been successfully received.

A booking confirmation will be sent to you by email after your payment has been completed. If you do not receive the confirmation email, please check your spam or junk folder first.

If you still cannot find it, please contact us at [email protected], as your booking may not have been successfully processed.

Submitting an inquiry does not reserve a guide or tour date. Bookings are accepted on a first-paid, first-served basis.

Unless otherwise stated in the individual booking details, the price includes:

・The guide’s standard transportation costs
・A private local guide
・Personalized itinerary planning
・Basic interpretation and local assistance during the tour

Unless specifically stated as included, the following costs are not included in the booking price:

・Food and beverages
・Guests’ transportation costs
・Admission fees
・Activity or experience fees
・Taxi fares
・Personal shopping expenses
・Any other personal expenses

Guests are responsible for paying their own expenses during the tour.

We understand that travel plans can change unexpectedly. If you would like to reschedule your booking, please contact us as soon as possible at [email protected].

Please include:
・Your booking name
・Your scheduled tour date
・The name or details of your booking
・Your preferred new date and time

We will do our best to accommodate your requested change, subject to guide availability.

Rescheduling requests made 72 hours or more before the scheduled tour will generally be accepted whenever possible.

Requests made within 72 hours of the scheduled tour will be considered on a case-by-case basis. Rescheduling within this period cannot be guaranteed.

If the originally assigned guide is unavailable, RENTAL JAPANESE may offer another suitable guide.

If we are unable to arrange a new date, the cancellation policy below will apply.

Any difference in price caused by changes to the tour duration, group size, itinerary, location, or service must be paid before the rescheduled tour.

The following cancellation policy applies to all guest-initiated cancellations.

Guests will receive a 100% refund, excluding any non-refundable payment processing fees charged by the payment provider.

The booking is non-refundable, and a cancellation fee equal to 100% of the booking price will apply.

We understand that unexpected situations may occur, including illness, family emergencies, flight delays, missed transportation, or changes to travel plans.

However, because a guide is reserved specifically for each booking and may have declined other work, the cancellation policy applies regardless of the reason for cancellation, except where otherwise stated in these Terms & Conditions.

RENTAL JAPANESE may, at its discretion, offer rescheduling instead of cancellation when reasonably possible. This is not guaranteed and is subject to guide availability.

RENTAL JAPANESE works to ensure that all confirmed tours operate as scheduled.

If RENTAL JAPANESE cancels a tour due to circumstances within our control and we are unable to provide a suitable replacement guide or alternative date, the guest will receive a full refund of the amount paid.

RENTAL JAPANESE is not responsible for additional expenses incurred by guests, including accommodation, transportation, flights, meals, or other travel-related costs.

RENTAL JAPANESE may cancel, shorten, change, or postpone a tour when reasonably necessary for safety or operational reasons.

Such circumstances may include:

・Earthquakes
・Tsunamis
・Typhoons
・Flooding
・Heavy rain
・Extreme heat
・Severe weather
・Public transportation suspension
・Government restrictions
・Public emergencies
・Other circumstances beyond our reasonable control

If RENTAL JAPANESE determines that the tour cannot safely or reasonably operate, we may offer one of the following:

・A suitable alternative date
・A modified itinerary
・A replacement experience of similar value
・A full refund

The appropriate option will depend on the circumstances.

A guest’s inability to reach Japan, their accommodation, or the meeting point does not automatically entitle them to a refund.

However, we will consider reasonable rescheduling requests when major public transportation services are officially suspended.

Guests may be asked to provide official evidence, such as a transportation notice, cancellation confirmation, photograph, or screenshot.

Tours may operate in light rain, hot weather, cold weather, or other ordinary seasonal conditions.

Guests are responsible for checking the weather forecast and bringing suitable clothing, footwear, umbrellas, water, or other necessary items.

Rain or ordinary weather conditions are not considered valid reasons for a refund.

RENTAL JAPANESE may modify the route or itinerary when necessary for guest safety or comfort.

Please arrive at the agreed meeting point on time.

If you are running late, contact your guide or RENTAL JAPANESE as soon as possible by WhatsApp, email, or another agreed communication method.

Late arrival does not extend the scheduled finishing time of the tour.

If a guest arrives late, the guide will provide the remaining tour time whenever reasonably possible.

If a guest does not arrive and does not contact us, the booking may be treated as a no-show.

・No refunds will be provided for:
・No-shows
・Late arrivals
・Missed meeting times
・Tour time lost because of a guest’s delay

Guests may request reasonable changes to the itinerary during the tour.

The guide will do their best to accommodate requests, but changes depend on:

・Available tour time
・Location
・Transportation
・Venue availability
・Safety
・Local rules
・Additional costs

The tour will still end at the originally scheduled time unless an extension is agreed upon.

Any additional time is subject to guide availability and may require an additional payment.

Guests are responsible for ensuring that they are physically able to participate in the booked experience. Before the tour, guests should inform RENTAL JAPANESE of any relevant:

• Allergies
• Dietary restrictions
• Mobility limitations
• Medical considerations
• Religious or cultural requirements
• Special support needs

RENTAL JAPANESE cannot guarantee that every restaurant, attraction, activity, or location will be able to accommodate all requirements.

Guests must follow applicable Japanese laws, venue rules, safety instructions, and reasonable instructions given by the guide.

RENTAL JAPANESE may end a tour without a refund if a guest engages in illegal, dangerous, abusive, discriminatory, threatening, or seriously disruptive behavior.

Children and minors may participate when the chosen itinerary and activities are suitable for their age.

A parent, legal guardian, or responsible adult must supervise minors throughout the tour.

Age restrictions may apply to certain venues and activities, including bars, nightlife venues, smoking establishments, and alcohol-related experiences.

RENTAL JAPANESE may request proof of age when required by law or by a venue.

Unless otherwise stated in the individual booking details, children are included in the total group size for pricing purposes.

Unless specifically stated otherwise, food and beverages are not included in the booking price.

Guests are responsible for deciding what they eat and drink.

RENTAL JAPANESE and its guides may assist with communication regarding allergies or dietary restrictions, but we cannot guarantee that restaurants or food providers can completely prevent cross-contamination.

Guests with serious allergies should exercise appropriate caution and make their own decisions regarding food consumption.

Unless otherwise stated, guests are responsible for their own transportation costs during the tour.

The guide’s standard transportation costs are included, but unusual or additional transportation costs may require advance approval or additional payment.

Taxi fares, private vehicles, long-distance trains, bullet trains, domestic flights, ferries, and other special transportation are not included unless clearly stated in the booking details.

Admission fees, tickets, activity fees, experience fees, and reservation charges are not included unless clearly stated in the booking details.

Guests may also be responsible for the guide’s admission or activity fee when the guide must enter a paid venue in order to provide the service.

We will inform guests in advance whenever reasonably possible.

Guests are responsible for their personal belongings throughout the tour.

RENTAL JAPANESE and its guides are not responsible for lost, forgotten, stolen, or damaged belongings.

We may provide reasonable assistance in contacting a venue or transportation operator, but the recovery of lost items cannot be guaranteed.

Guides may take photographs or videos for guests upon request.

RENTAL JAPANESE will not use identifiable photographs or videos of guests for promotional purposes without permission.

Permission may be requested during or after the tour.

Guests may withdraw their permission for future use by contacting [email protected].

Withdrawal does not affect materials already lawfully published or distributed before the request was received.

RENTAL JAPANESE may assign a suitable guide based on availability, location, experience, language ability, and the guest’s requested itinerary.

A specific guide may be requested but cannot be guaranteed unless confirmed in writing.

If the assigned guide becomes unavailable, RENTAL JAPANESE may provide a replacement guide with suitable experience.

A guide replacement alone does not entitle the guest to a refund when the booked service can still be provided.

Itineraries are flexible and may change due to:

・Weather
・Traffic
・Transportation delays
・Venue closures
・Crowding
・Reservation availability
・Seasonal conditions
・Safety concerns
・Guest requests

RENTAL JAPANESE cannot guarantee entry to a specific restaurant, bar, attraction, shop, event, or venue unless a confirmed reservation or ticket is included in the booking.

Where possible, the guide will suggest a suitable alternative.

RENTAL JAPANESE provides local guiding, companionship, interpretation, and travel support services.

RENTAL JAPANESE is not responsible for the acts, omissions, services, availability, safety standards, or business operations of independent third parties, including:

・Restaurants
・Bars
・Shops
・Attractions
・Transportation providers
・Activity operators
・Accommodation providers
・Event organizers

Nothing in these Terms & Conditions excludes responsibility that cannot legally be excluded under applicable law.

RENTAL JAPANESE respects the privacy of its guests.

Personal information may be used for:
・Processing and managing bookings
・Communicating with guests
・Providing the booked service
・Customer support
・Payment administration
・Improving our services
・Legal and operational requirements

RENTAL JAPANESE will not sell guests’ personal information to third parties.

Personal information may be shared with guides or service providers only when reasonably necessary to provide the booked service.

Guests are responsible for providing accurate contact information.

Important information may be sent by email, WhatsApp, social media message, or another agreed communication method.

Guests should check their messages before the tour and contact us if their contact details change.

RENTAL JAPANESE is not responsible for issues caused by incorrect contact information or a guest’s failure to check booking-related messages.

By completing payment, the guest confirms that they have read, understood, and agreed to these Terms & Conditions.

The person making the booking is responsible for ensuring that all participants included in the booking are aware of and agree to these Terms & Conditions.

For questions, cancellations, rescheduling requests, or other booking assistance, please contact:

RENTAL JAPANESE
Email: [email protected]