Privacy Policy

Last updated: October 17, 2026

RENTAL JAPANESE, operated by NLEAD (“we,” “us,” or “our”), respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and share information when you visit https://rental-japanese.com, contact us, or book our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, phone number, and WhatsApp contact details.
• Booking information: Travel dates, destinations, group size, requested services, and relevant preferences you choose to share.
• Communication information: Messages and other details you provide when contacting us.
• Transaction information: Booking amounts, payment status, transaction references, and refund information.
• Website and advertising information: Pages visited, interactions with our website, Google Analytics identifiers, referral information, advertising campaign parameters, Google Click IDs (GCLIDs), and internally generated reference identifiers.

Please avoid sending sensitive personal information unless it is necessary for your request.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and communicate with you.
• Arrange, manage, and provide private tours and travel-related services.
• Coordinate with guides and relevant service providers.
• Process payments, cancellations, and refunds.
• Understand website performance and improve our services.
• Measure advertising effectiveness, including connecting website inquiries with bookings where permitted.
• Maintain security, prevent misuse, and comply with applicable legal obligations.

Where consent is required for analytics or advertising technologies, we seek that consent before using those technologies.

3. Cookies and Similar Technologies

Our website uses cookies and similar browser technologies, including local storage, for website functionality, analytics, and advertising measurement.

With the appropriate consent where required, we may store a Google Click ID (GCLID) and an internally generated reference identifier to help connect advertising visits, WhatsApp inquiries, and subsequent bookings.

Our custom tracking system is designed to retain these identifiers in browser storage for up to 90 days. Actual retention may be shorter due to browser restrictions, user settings, or deletion.

We also use a cookie consent management tool to allow visitors to manage applicable cookie preferences.

For further information, please see our Cookie Policy and the cookie preferences available on our website.

4. Google Analytics and Google Ads

We use Google services, including Google Analytics and Google Ads, to understand website usage, assess marketing performance, and improve our advertising.

Depending on your consent choices and our configuration, these services may process online identifiers, device or browser information, website interactions, and advertising attribution information.

You can learn more about Google’s privacy practices at:

5. WhatsApp Communications and Inquiry Tracking

Visitors may contact us through WhatsApp.

When you click a WhatsApp contact button, our website may record information associated with that interaction, such as the page visited, time of interaction, advertising identifiers, and an internal reference number, subject to applicable consent requirements.

We may use Google Sheets or related Google services to organize these records and help manage inquiries and advertising attribution.

A click on a WhatsApp button does not necessarily mean that a message has been sent or a booking has been completed.

Communications through WhatsApp are also subject to WhatsApp’s own privacy practices:

6. Payments

We use third-party payment service providers, including Stripe, to process eligible payments.

Payment providers handle payment information under their own privacy and security policies. We may receive transaction details and payment status information necessary to manage reservations and refunds.

Stripe’s privacy policy is available at:

7. Sharing of Information

We may share relevant information with:

• Guides and service providers involved in fulfilling your booking.
• Payment providers.
• Website hosting, analytics, communication, and business administration providers.
• Professional advisers or public authorities where reasonably necessary or legally required.

We limit information sharing to what is necessary for the relevant purpose.

We do not sell personal information to third-party data brokers.

8. International Data Transfers

Because we serve international travelers and use third-party technology providers, information may be processed or stored in countries outside your country of residence.

Where required, we take appropriate steps to protect personal information in connection with international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, booking administration, accounting, dispute resolution, and legal compliance.

Browser-based advertising identifiers in our custom tracking system are designed for a maximum retention period of 90 days, subject to browser limitations and your choices.

Other records may be retained for different periods depending on their purpose and applicable legal requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, to object to certain processing, or to withdraw consent.

You may also manage applicable cookie preferences through our website’s cookie settings.

To make a privacy-related request, please contact us using the details below.

11. Security

We take reasonable organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations. The latest version will be published on this page with an updated revision date.

13. Contact Us

Business name: NLEAD / RENTAL JAPANESE

Website: https://rental-japanese.com

Email: [email protected]

Business location: Japan

For questions about this Privacy Policy or how your personal information is handled, please contact us by email.